How to confirm, change,or cancel your reservation
An email containing the details of your reservation will be sent to the email address you registered when making your reservation.
You can confirm, change, or cancel your reservation via the email.
Also, if you checked the “Receive text messages” box when you registered your phone number, a text message will also be sent to your phone number.
You can also complete various procedures via text message.
*Customers residing overseas may not receive the text message, so please be sure to check your email.
In some cases, you may not receive the email due to your email inbox settings or the recent strengthening of spam filters and their settings.
We apologize for the inconvenience, but if you are unable to receive emails or text messages, please call us at the following number.
[ ONNA ] : +8198-865-2233
[ ONNA-ANNEX ] : +8198-923-1196
[ CHATAN ] : +8198-989-3405
[ NAHA ] : +8198-987-6150
It is very difficult to reach us by telephone during business hours.
Unless unavoidable, please avoid changing or cancelling reservations on the day of the reservation. Please contact us as early as possible.
We do not accept inquiries or respond to reservation changes or cancellations through our official LINE account, Facebook messenger, or Instagram messages. We thank you in advance for your understanding.
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